Feb 18

Industry Insights

Opening an office in Ireland? Why you should consider local IT Services & Support?

There are lots of reasons why companies are establishing either an EMEA HQ in Ireland or opening a satellite office. The Irish economy is the fastest growing in the EU and has a highly skilled, educated, young and multinational population. The Irish government is committed to attracting foreign investment and has put in place many supports and incentives to encourage companies to locate here including a low rate of corporate tax. Office rents are reasonable, and supply is plentiful with regional locations outside of Dublin also proving attractive. Ireland also has extensive transport links to Europe and the rest of the world. These are just some of the reasons why Ireland has a proven track record as a successful location for high growth companies from around the world.

How we help companies set up in Ireland

Recently we have helped a few companies who are HQed in UK and USA to set up an office in Dublin. What they found was that managing their IT from their existing office proved problematic. Time delays and lack of eyes on site caused issues for users and lead to increased periods of downtime and frustration. They asked Novi to help with our IT resourcing service.

Novi IT Resourcing can meet the needs of your company on an individualised basis. We don’t deliver a blanket service that your business must conform to. We look at what your needs are, identify the gaps and come up with a plan that will fill those gaps. We have a team of skilled engineers who can provide some or all of the following:

  • Proactive end user support, including operating system and office applications
  • Deployment, reconfiguration and setup of end user devices
  • Management of end user device spares
  • Troubleshooting network / connectivity issues from desk to switch
  • Remote hands and eyes for your IT department e.g. assist with firmware updates
  • Reporting on general end user issues / satisfaction levels to your IT department
IT Resourcing

Routine Site Visits

IT support

Our existing international customers have also availed of our routine site visits service. This entails an engineer visiting the office at a predetermined rate (eg once a week, twice a month) to provide routine onsite proactive maintenance and support. Customers who currently avail of this service noted a 66% increase in end user satisfaction.

A new office especially one that is in a different country and a different time zone can put additional strain on current IT resources. Novi can deliver a cost effective solution to provide local, reliable IT support on a customised basis allowing your team to hit the ground running in a new territory with lots of potential for business growth.

Contact us to talk to one of our resourcing team to learn how we can help you establish an office in Ireland.