Role: IT Support Engineer

Location: Glasnevin, Dublin

Salary: 35K - 40K DOE

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We work in a radically better way in Novi. We pride ourselves in our highly proactive, structured approach to IT. We enjoy building fantastic relationships in a learning and growth-oriented environment.

Our aim is to help our customers reduce risk and enable faster business growth. This results in our staggering 98% client retention rate. We’re proud of this and we know that the power behind it all is our high-performance workforce who share a great working environment, which leverages the best of new technologies.

Are you interested in joining a friendly hard-working team that cares as much about delivering a good customer experience as you?

Benefits
  • Competitive salary
  • Laptop and phone
  • Day off on your birthday
  • Work with a great team
  • Continuous personal development

This role offers the successful candidate a fantastic opportunity to build on their experience and continue to gain exposure to the latest technology.

As a client facing IT support engineer you will provide onsite technical support to our customer in Glasnevin, Dublin.


Responsibilities
  • Onsite and remote support to in house and field based users
  • Build, prepare and assign laptops for new users
  • Provide basic advice and assist with basic user training
  • Carry out basic proactive maintenance and updates as per Novi guidelines
  • Provide feedback and updates to Novi
  • Provide customer service updates and recommendations based on observations and client interactions as per Novi guidelines.

Minimum experience required

You will have at least 2 years hand on experience supporting and maintaining IT systems with the following:

· Windows 10 end device support

· Laptop builds and assignment

· Microsoft Office 365 administration

· SharePoint Online administration (desired)


Attributes required

Be presentable, approachable and capable of communicating technical information in an informative way to non-technical users. You will be passionate about IT and take pride in helping customers. The role requires the following attributes

  • Reliable and punctual
  • Strong technical skills
  • Excellent communication skills
  • Self-motivated individual who can operate on their own initiative
Qualifications
  • Relevant third level qualifications - advantageous
  • Relevant industry qualification(s) e.g. Microsoft Certifications
  • English as primary language
  • Full Driver’s License
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