Role: Client Facing IT Engineer

Location: Naas/Dublin

Salary: 40K DOE
Other Benefits: Phone, laptop, training allowance and use of company vehicle

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We work in a radically better way in Novi. We pride ourselves in our highly proactive, structured approach to IT. We enjoy building fantastic relationships in a learning and growth-oriented environment.

Our aim is to help our customers reduce risk and enable faster business growth. This results in our staggering 98% client retention rate. We’re proud of this and we know that the power behind it all is our high-performance workforce who share a great working environment, which leverages the best of new technologies.

Are you interested in joining a friendly hard-working team that cares as much about delivering a good customer experience as you?

  • Competitive salary
  • Use of company vehicle
  • Laptop and phone
  • Day off on your birthday
  • Work with a great team
  • Training / certification allowance
  • Continuous personal development

This role offers the successful candidate a fantastic opportunity to build on their experience and continue to gain exposure to the latest technology in a fast paced managed services / managed security services environment.

As a client facing engineer you will provide onsite technical support services and assist with projects across multiple customers.

  • Provide scheduled onsite proactive support and updates as per Novi guidelines
  • Provide in house support and assist the team with various IT projects as required
  • Provide customer advice as per Novi guidelines.
  • Maintain a strong relationship with the customer and provide customer feedback to Novi management

Minimum experience required

You will have at least 2 years hand on experience supporting and maintaining IT systems with the following:

  • End user device support
  • Office application support
  • Wired and wireless networks
  • Basic firewall support (Fortinet desired)
  • Microsoft Office 365 administration
  • Server OS support

Attributes required

Be presentable, approachable and capable of communicating technical information in an informative way to non-technical users. You will be passionate about IT and take pride in helping customers. The role requires the following attributes

  • Reliable and punctual
  • Strong technical skills
  • Excellent communication skills
  • Self-motivated individual who can operate on their own initiative
  • Relevant third level qualifications - advantageous
  • Relevant industry qualification(s) e.g. Microsoft / Fortinet
  • English as primary language
  • Full Driver’s License
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